myVA
the one-stop information platform
Ordering spare parts, looking for technical information, watching e-learning and so much more:
myVA combines many digital services in one user-friendly interface.
You can access information and get individual support for your equipment wherever you are.
24/7 access to the VA world
Here, you have central access to all relevant information from different systems.
SMART CONTENT makes exactly the piece of information available that you need - when you need it. And as everything is connected, you don't need to switch between applications, no matter if it about e-learning, ordering spare part or finding instructions for installing or dismounting them.
With the VA App, you can also access the information offline.
Our knowledge is at your fingertips.
Just a click or tap away.
Your Benefits at a Glance
Information
Every piece of information is available 24/7. SMART CONTENT provides you with exactly the right piece of information you need - when you need it.
Augmented Reality
We provide remote support using an app and smart glasses for efficient hands-free work. Step-by-step audiovisual instructions will guide you when every second counts.
Product Information
In the digital product catalog, you will get a broad overview of our portfolio, the corresponding spare parts and our digital products.
VA App
With the VA App, you can access all the information offline.
Spare Parts
Optimize your spare part supply by identifying them quicker in 3D and streamlining your processes.
Knowledge Data Base
The digital knowledge database VA PEDIA provides you with a broad spectrum of information such as instructions or documentation.
A digital knowledge data base for your equipment you can access anytime and anywhere:
VA PEDIA provides broad technical information especially for service technicians, operators and commissioning engineers.
Benefits
- Quick access to the right solution
- Always up-to-date information
- Easier research
- Helps finding solutions faster
- All the information is interconnected
- All the relevant information in one place
- Smart & guided troubleshooting
You want to educate your service technicians, sales agents and customers customers and promote them individually?
With e-learning, formal and informal learning will be an integral part of your education and knowledge transfer process.
Benefits
- Text-to-speech
- provides classroom feeling
- Customer layout
- Independent of time and location
- Individual learning pace
- Structured training (Didactic Design)
- Automated test and exercises
- Automated evaluations of test results
- Training material on different devices
- Many modules for basic content available
- Customizing and specific content possible
- Various languages are available
VA LIVE
AUGMENTED REALITY SUPPORT
SMART
REMOTE
SUPPORT
WHEREVER
YOU ARE
Remote Assistance
Remote assistance with smart glasses, immediate support via remote access exactly when you need it: Augmented reality is pushing the boundaries of remote support.
Imagine your machine breaks down bringing your production to a halt. You urgently need support right now. With remote access, you can easily and quickly reach out to the VON ARDENNE service team and show them what the problem is.
With the help of live video and augmented reality troubleshooting steps in you field of vision, we will help you solve the issue. This will save you valuable time and travel expenses.
Smart Assistance
Learning is so yesterday. Today, knowledge is simply available. Connect your physical product world with knowledge and make the invisible visible and tangible - with smart assistance. It will help your employees to act successfully, because step-by-step instructions and technical information will be part of the machine.
Benefits
REMOTE ASSISTANCE
- I see is what you see
- Communication via images and language
- Expert not required
- Quick on-site support
- Fast troubleshooting
- Provides security during execution
- Can also be used in extreme installation situations
SMART ASSISTANCE
- Video-based instructions
- Hands-free device
- High information quality
- Experienced handling also for special tasks
- Quality aspects, globally uniform service procedures
- Independent work, self service
- Lower qualification level for complex tasks
Our electronic spare part catalog will help you optimize your spare part management. Why? Because it makes the identification of spare and wear parts easier, faster and more precise.
It will also help you avoid faulty orders caused by incorrect identification. Those delays in the ordering process will be a thing of the past.
VA CATALOG will enable you to access to the most recent data in real time around the clock.
Benefits
- Service information system
- Easy operation/navigation
- Automatic change management
- Short research times
- Catalogues in all required languages
- Visual identification of spare and wear parts
- Optimized ordering process
- Connection between mechanics and electrics
- Integration of 3D models
ADVANCED COATING EQUIPMENT
FOR YOUR SUCCESS
With more than 60 years of experience in electron beam processes and 45 years in magnetron technology, both for industrial production and for research and development, VON ARDENNE is one of the leading providers of equipment and technologies in PVD thin-film technology and vacuum process technology.
Thanks to this expertise, we have managed to supply over 500 vacuum coating systems to our customers all over the world.
Besides the large-area PVD coating systems for glass and photovoltaics applications, VON ARDENNE offers dedicated platforms for microelectronics, sensors, optoelectronics, advanced packaging, power devices and photonics.
These platforms are modular and can be configured according the desired productivity, special requirements, different coating technologies, pre- and/ or post-treatment. They may also be combined with automation solutions for the substrate handling into and out of the system.
With this modularity, a wide range of applications from R&D to testing and pilot- production up to highly-volume mass production can be covered. What is especially interesting is the upgradability of the equipment, the fact that machines can “grow” along with the needs of our customers and our flexibility to adapt our equipment for new special applications.
